Postage & Returns

We post orders world-wide and have many happy customers all over the UK, Europe, America, and as far away as Japan, New Zealand, Malaysia, India and Africa.

Postage costs are worked out according to the rates given by the UK Royal Mail service and include packing and handling. For all areas outside of the UK, an accurate postage rate is applied in the basket area.  Simply fill your basket, and select the options for your country.  

Postage in the UK is via Tracked 24 or Tracked 48

UK orders over £110 qualify for free postage.  Free postage is always sent via the Tracked 48 service.

Overseas packages over 2kg are sent by courier - usually Parcelforce.  Rates are calculated in the shopping basket and excess postage is always refunded. 

It is the customer's responsiblity to ensure we have the correct delivery address.  Returned orders will be subject to additional postage charges.

PACKING DAYS & TIMING

Orders are currently sent on Mondays and Thursdays.  Orders received after 10am will not be packed or despatched the same day - please allow for the fact that we are a working studio and whilst we really try our best, there are times when we just can't drop everything in order to send an order the same day where it has been received after the cut off time.

If you are from a film or theatre production company or an educational institution, please let us know if your order is urgent.   If you are a student, please ensure that you leave enough time for your order to arrive.

Where an item is out of stock we will either wait for the item to come in if suppies are expected, or we will email you to see if there's an alternative you would like.  Again, please allow for deadlines in this instance.

If you would like to recieve your order in time for the weekend, please order by Noon the preceding Thursday. If everything is in stock we will try our best to post the same day. If there are delays it will be because either we are either waiting for new stock or have ordered stock especially.

TRACKING

All UK orders are now sent by a fully tracked service.  For everywhere else in the world, if you selected Tracked Postage and it doesn't arrive within the week, then it is probably at your local delivery office - you will need the tracking number to claim it. Please get in touch before it's too late. Returned packages will incurr extra postal charges.

For the time being all orders to EU countries and USA are being sent by tracked postage.

HOW WE CALCULATE POSTAGE

UK Postage is for packages up to 20kg and will be sent either Tracked 24 which will reach you in 1-3 days, or Tracked 48 will reach you in 3-5 days.  These are fully automated tracked services for the UK post only and are for packages up to 20kg.  We give you free postage with orders over £110.00 and all free posted is sent with the Tracked 48 service. 

Postage for ROW is calculated by weight according to the Royal Mail pricing up to 2kg, and by individual courier companies for orders over 2kg.  We usually stick to either UPS or DPD for international couriers

RETURNS (UK)

If you are not satisfied with your item or you have ordered something in error, you may return the item at your own expense - it is best to use a tracked service. When goods are received they must be in a saleable condition (ie as they left Sew Curvy). Goods can be exchanged or refunded via a voucher.  We do not issue cash refunds.

Returns can be sent to:  Sew Curvy Studio, 26(1) Cuckoo Lane, North Leigh, Oxfordshire, OX29 6PW

If you are outside the UK it may not be cost effective to return items, and I would advise re-selling via our Facebook Group @learncorsetmaking

CUSTOMS, VAT and Brexit

Sew Curvy is not VAT registered and therefore we do not discount VAT for orders going outside of the UK.

Customs charges are the responsibility of the customer.  All parcels going outside the UK will now carry electronic customs information.

EU VAT AND CUSTOMS DUTIES - Important Info!

  • As of 1 July 2021,  items imported into the EU will be subject to the local rate of VAT plus any processing fees added by your postal service.  
  • Packages less than 2kg in weight:  VAT and Customs clearance charges and fees may be payable on goods entering the destination country including  the EU from the UK. Charges are based on the value of goods plus UK postage.  You will not receive your order until fees have been paid.  As most of our products originate in the UK or in the EU, third country duty is not usually payable.
  • Packages OVER 2KG in Weight:  I can send these packages by courier and sometimes have the option to pay the VAT & processing fees for you this end.  This is reflected in the price of postage.  The VAT is charged at the rate of your country on goods and carriage.  There is a £4.50 'processing fee' included.  Any surplus will be refunded.  This is not available for all countries.
  • If items originate from outside the EU, there may be duties to pay in addition.  We are working hard to update the website to include this information.  Currently most of our items for sale do originate in either the UK or the EU.
  • Charges vary from country to country. See guidance from the European Commission.
  • Sew Curvy Retail is on the UK Flat Rate Vat Scheme for small businesses.  Under this scheme we are unable to discount VAT to EU customers.  All VAT is paid from profits on sales regardless of where the sale originates.  There is no mechanism by which to 're-claim' under the flat rate scheme.  Unfortunately it is not economically viable for us to go onto the regular scheme for larger businesses.

WHEN THINGS GO WRONG

It is extremely rare that parcels go missing and there are a number of reasons why you may not have received your package within the estimated timescales.  Once your package leaves the Sew Curvy Studio, it is in the hands of the postal service and you will receive automated tracking information - if you do not receive this, please get in touch.

Parcels outside of the UK still go by Airmail and are tracked only if you select that option at checkout.  In all cases, please take the following steps to chase up your parcel.

1) In the UK, if a package does not fit through your letter box it may have been returned to your local sorting office or post office. Post delivery people do not always leave a note to this effect. Alternatively, the package may have been left with a neighbour or in a safe place around your property (in the porch/behind the back gate etc.,). Please check these areas and also the area inside where your letter box is - sometimes packages can get hidden by other things like door curtains (this has happened to me in the past). Again, the delivery person does not always leave a note to say that the package has been left in a safe place or with a neighbour.

If your post is delivered to a communal post box - as in a block of flats, please check that your package has not been collected in error by another resident. If this is not possible and your tracking tells you that the parcel has been delivered, please get in touch with your local sorting office who will be able to ask your postman where he delivered the package to or where he left it.

2) At busy times for the postal service, such as Christmas, New Year, and Easter, post is slower than usual because of high volumes going through the system. Over bank holidays post is slower. You therefore may experience a longer than usual delivery time over these periods. (Students! this also applies when you are all ordering all the things at the same time)

3) Mail going to North America, can be held up for inordinately long times by the US Customs Service - delays of up to a month can occur but are not common. Please be patient.

4) If delivery was attempted but the carrier did not leave a card, the parcel will likely be at a local parcel shop.  You will need your tracking information.  If your parcel is not collected within two weeks it will be returned to Sew Curvy and return postal charges (back to you) will be incurred.  It is the customers responsiblity to chase this up locally.  Undelivered parcels in waiting are not considered to be 'lost'.

In all cases, I would recommend you check with your local post office/sorting office in the first instance.

The Royal Mail does not consider mail to be lost or missing until 28 working days have passed. Please check all the above options which apply to you, and keep in touch.  I will do all I can to help you but I am unable to re-send items before the Royal Mail has deemed them lost.

If your package was not tracked, and still hasn't turned up after the 28 day delivery window allowed by Royal Mail, please get in touch within 7 days and we will refund or replace your package*

BUT WHAT IF MY PARCEL WAS URGENT?

If your parcel is urgent and is not received within 7 days after the posting date, we ask you to re-purchase the goods and pay for tracked postage.  If the original package turns up before 28 days is over, you can send it back to us for a full refund and we will also refund your return postage.  If the parcel does not turn up after the 28 days, we will refund your original purchase or send replacements.

We Always Refund Excess Postage

even more information ....

INTERNATIONAL ORDERS

Orders sent outside the UK are posted using tracked services. Airmail aims to deliver to the country of destination within 5 working days. From there it is up to your national postal service. 

Due to consistent and historical postage difficulties we are no longer able to post to Russia or Israel.

OVERPAID POSTAGE IS ALWAYS REFUNDED

The shopping cart makes a good estimate of accurate postage costs based upon the weight of your products however as mail is charged by volume, not weight, it is sometimes hard to get the postage right. For this reason the shopping cart may under or over-estimate the postage. If your packing and postage charge is much less than the estimate given at checkout for postage, packaging and handling, I will either send your package by recorded delivery or I will refund the difference to you by way of paypal or credit note.

COURIER SERVICES

Coutil and steel are heavy. To give you some idea of weight 3m plain coutil in an envelope weighs just under 2kg. 6m coutil, a few busks and some boning tape, weighs in at just over 4kg. 2kg is the limit for Royal Mail packages therefore, for all bigger orders, I will use a courier. To give you an idea, I can pack a small box with 4-5kg of goodies, and it will cost somewhere in the region of £12 to courier to UK destinations, £30 to courier to Europe/North America and £45 to courier to R.O.W - this works out much cheaper than Royal Mail services (Parcelforce) and is tracked.

If you would like me to estimate your postage charges before ordering, then either place the items you would ike in your shopping basket and the cart will estimate your postage or email me via the Contact Page (especially if the cart looks like it's telling lies!).

See further info about international postage below.

CARRIERS AND DELIVERY

When your parcel leaves Sew Curvy HQ, a dispatch note is sent by email. This signifies that the parcel has been packed and has been taken to the Post Office (orders under 2kg) or is ready to be collected by a courier service (orders over 2kg). After this time it is in the hands of the carrier and subsequently, in the case of overseas orders, the postal service of whatever the destination country is.

Sew Curvy has no control over how long parcels sent by Royal Mail take to reach their destination. Usually within the UK, 1st class mail takes 1 or 2 days while Airmail to Europe and the rest of the world can take up to 10 days and longer for the USA. Customs can hold up parcels by a week or longer.

The customer is responsible for all customs duties, fees and/or taxes accrued when shipping outside the UK. Customs forms will be filled out with correct retail value and with an accurate description of the items bought. If you do not select tracked postage at checkout, your order will not be sent by a tracked service. Please note, that not all countries offer a tracking service. Orders over 2kg will be sent by courier (usually UPS or DPD).

It is the customer's responsiblity to ensure we have the correct delivery address.  Returned orders will be subject to additional postage charges.

For more information on payment and security, please check the Terms and Conditions.

*footnotes:  if we are not informed of missing deliveries within 7 days of the expected delivery expiry dates (ie after 28 days and before 35 days after postage date)  we are unable to replace or refund.