Orders sent outside the UK are posted using Air Mail or International Signed for. If you do not select the tracked option at checkout, your package will be sent without tracking because the UK postal service does not automatically include tracking. Airmail aims to deliver to the country of destination within 5 working days. From there it is up to your national postal service. Orders to Italy, Croatia, Serbia and Russian Federation are charged for and sent by tracked mail (Europe tracked) automatically due to the high loss incidence in these countries.
OVERPAID POSTAGE IS ALWAYS REFUNDED
The shopping cart makes a good estimate of accurate postage costs based upon the weight of your products however as mail is charged by volume, not weight, it is sometimes hard to get the postage right. For this reason the shopping cart may under or over-estimate the postage. If your packing and postage charge is much less than the estimate given at checkout for postage, packaging and handling, I will either send your package by recorded delivery or I will refund the difference to you by way of paypal or credit note.
A fully boxed corset kit weighs somewhere between 1000-1500g depending upon which kit it is, and if you have ordered any extras. These are posted out worldwide under the catergory "small packet" and are sent either by recorded mail in the UK or by Airmail for international orders.
TRACKED SHIPPING IS RECOMMENDED
It is recommended that you choose the tracked shipping option at checkout if your order is urgent, important or of high value. We do not have the resources to send tracking numbers on each order but they will be sent on request. If you know you have tracked shipping, and you think your parcel is taking longer than expected, please ask us for your tracking number and then you will be able to check with your postal provider if you do not receive your package within 14 days. Not only this but we do not have a warehouse. If you order alot of goods we cannot always replace them immediately if your order goes astray. Tracking means that the postal service is more accountable and takes more care.
Unfortunately there is either a world shortage of 'while you were out' delivery notes, or an abundance oflazy delivery people in all countries and who do not always leave the notes they are supposed to leave when receipients are out. Delivery is not automatically rescheduled and the package is most commonly left at a depot for collection. If the package is not collected within 14 days, the package is returned. If you didn't get a note to say that your package is at the depot, then you are not expected to know that delivery was attempted, however it is the recipients responsiblity to check this. Please therefore get in touch as soon as possible if you feel that your package is a bit late. It could be waiting for you! If the parcel gets back to Sew Curvy we will ofcourse re-package it and send it again but will have to invoice the postage cost again. If you have been the victim of a lazy postal person who has not left a note for you to collect your parcel, you may wish to get in touch with your local/national delivery service and seek compensation or at least lodge a formal complaint to ensure that the service can be improved in the future.
Italy/Serbia/Czech Republic: Orders sent to Italy are automatically charged for tracked postage due to the terrible postal service and loss incidence in this country. **
Russian Federation: Unfortunately there are lots of restrictions on postage of goods to the Russian Federation and because of these postage is extremely high for this region and is always sent tracked due to the high loss rate experienced in the past. In most cases we need to send two tracked parcels as Russian customs refuse to accept shipments over a certain weight or value and simply return packages that do not comply. Because we have been charged for returns with no notice we also have to build this into the price. In the case of anybody willing to order from Russia, we will refund any excess postage paid as soon as receipt of package is confirmed to us. We are sorry about this but governmental policies are out of our hands in this case.
India: Unfortunately India has a very difficult customs process and we are not able to send orders that weigh over 2kg. These orders will be sent tracked and broken down into 2kg packages and sent separately.
Coutil and steel are heavy. To give you some idea of weight 3m plain coutil in an envelope weighs just under 2kg. 6m coutil, a few busks and some boning tape, weighs in at just over 4kg. 2kg is the limit for Royal Mail packages therefore, for all bigger orders, I will use a courier. To give you an idea, I can pack a small box with 4-5kg of goodies, and it will cost somewhere in the region of £12 to courier to UK destinations, £30 to courier to Europe/North America and £45 to courier to R.O.W - this works out much cheaper than Royal Mail services (Parcelforce) and is tracked.
If you would like me to estimate your postage charges before ordering, then either place the items you would ike in your shopping basket and the cart will estimate your postage or email me via the Contact Page (especially if the cart looks like it's telling lies!).
See further info about international postage below.
CARRIERS AND DELIVERY
When your parcel leaves Sew Curvy HQ, a dispatch note is sent by email. This signifies that the parcel has been packed and has been taken to the Post Office (orders under 2kg) or is ready to be collected by a courier service (orders over 2kg). After this time it is in the hands of the carrier and subsequently, in the case of overseas orders, the postal service of whatever the destination country is.
Sew Curvy has no control over how long parcels sent by Royal Mail take to reach their destination. Usually within the UK, 1st class mail takes 1 or 2 days while Airmail to Europe and the rest of the world can take up to 10 days and longer for the USA. Customs can hold up parcels by a week or longer.
The customer is responsible for all customs duties, fees and/or taxes accrued when shipping outside the UK. Customs forms will be filled out with correct retail value and with an accurate description of the items bought. If you do not select tracked postage at checkout, your order will not be sent by a tracked service. Please note, that not all countries offer a tracking service. Orders over 2kg will be sent by courier (usually UPS or DPD).
It is the customer's responsiblity to ensure we have the correct delivery address. Returned orders will be subject to additional postage charges.
For more information on payment and security, please check the Terms and Conditions.
*footnotes: if we are not informed of missing deliveries within 7 days of the expected delivery expiry dates (ie after 28 days and before 35 days after postage date) we are unable to replace or refund.