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Covid-19 week 8(?) update

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Hello all of you, from here at Sew Curvy Towers!  It's been a while since my last update - I hope you are all keeping well.  I know you are all busy because I've been sending you ALL THE THINGS to make you so!

Demand for corsetry supplies is still unprecenented and I am still working alone except for Sunday afternoons when I'm dragging my poor full time key working hubbie to the studio to help me get a head start on the week by winding up corset boning while I cut miles and miles of coutil fabrics.

some boning
this is just some of the corset boning and fabric mountain that Mr Sew Curvy and I prepared this Sunday just gone.  The whole job - him cutting and winding the boning and me cutting the fabric, from orders taken Thurs-Sun, took nearly 4 hours.

During the week while packing your orders,  I have my birds tweeting outside, and my music on and I'm up to my elbows in tissue paper, stripey bags and jiffy envelopes.  Although I try to keep visits to the post office to a minimum for safety (twice a week currently), my post lady is still dressed up like the female version of Hanibal lector (scary mask, behind perspex), and all is as well as can be.  I'm not complaining, but I do want to make it clear why your order may be taking a bit longer than usual.

Packing list sunday Sunday fabric
My coutil cutting list by Sunday Piles and piles of coutil!

Posting & Processing your Corsetry Supplies

I have been receiving a few 'impatient' emails, demanding to know tracking numbers, proof of postage, etc., even when these have already been sent but where items are taking a bit longer, and some people do not seem to be taking into consideration that on top of everything, we have just had a bank holiday (post offices closed) followed by a weekend - I know it seems like an age, but I am  not Amazon.  I can't pack and admin at the same time, and packing is my priority.  Every email response demanded, is time away from the packing table.  I try to catch up with the computer towards the end of the week - certainly after Monday/Tuesday.  I do 'forget' sometimes even though I am quite efficient at 'flagging'.  If it's been a week, please do feel free to chase me up, but please bear in mind the delays beforehand and calculate accordingly.

Whilst I realise that clients and deadlines don't go away, and I know some are excited and eager to get started on projects,  this is a Global Pandemic, the likes of which hasn't been seen since the Spanish Flu outbreak after the first world war, which came in two waves, and killed millions.  It's hard times for all of us and not a little frustrating, I know.  I myself, on top of trying to keep the business going as efficiently as possible, am also in the process of moving house - I won't even start on the difficulties of trying to do that during a lock-down. People for the most part have been exceptionally patient, kind and understanding, frequently sending me messages of support and solidarity.  These messages mean a huge amount and really keep me going - THANK YOU to those of you who have sent them - there have been many.

Make my day

They really keep me going

Things are taking a long time to get to places, especially outside the UK.  Which brings me to my next very exciting peice of news...

Just one mailbag

just one of this morning's bags on the way out
It's uber heavy!

A New Mail Service for the UK is Coming!

For a while i've been frustrated about the Royal Mail 'recorded mail' service.  Not just because I get the odd shouty person thinking that 'first class recorded' is actually 'priority on the packaging table' (it isn't) but because, the 'recorded' service is not a tracking service.  It's a mechanism by which we can tell if items have been sent and more importantly delivered.  There is no tracking in between.  I know!  It came as a shock to me too when I found out.  Which is why i've been looking for an alternative.

To cut a very long and boring story short, Last week I was contacted by The Royal Mail Business service who I had been in touch with previously around 2 years ago when said service was quite expensive, and beyond the reach of many a small but busy business.  In the interim it seems that they have been researching and developing over at Royal Mail and have realised that a) the future is in mail order  b) there is absolutely tons of business they're missing out on by pricing too high and most importantly c) people like me are actually clogging up rural post offices with sacks of mail which could be dealt with more efficiently in an entirely different 'business' system which is tracked, automated and separate to all the other mail!

So i've signed up to the new improved service!  In approximately two weeks (would have been sooner but for 'youknowwhat'), most UK mail heading out of this studio will be tracked.  Properly tracked.  Not only will it be tracked, but THEY - the Royal Mail - send you an email to tell you your tracking number and when you can expect to receive said items! 

There will be two layers - Tracked 24 and Tracked 48 which do exactly what they say on the tin (but for pandemics).  I will not tier the cost of this by the amount you spend.  The rate will be the same for parcels from 200g to 20kg !  Items under 200g, will still be sent in the usual system because that will be cheaper.

I'll write more about it in a second post, and I wish it could take immediate effect due to my currently having very sore arms lugging all the mail bags to the post office, but soon it will be in place and we will at last, have a proper tracked system!

In the meantime, please be patient and remember the following:

  • We are dealing with an unprecedented amount of orders right now
  • First class recorded is not 'priority on the packing table'
  • Recorded mail is not tracked
  • *Urgent orders are not possible atm even if you are a student on a deadline
  • We do still take time off over the weekend
  • We do not, as a rule, reply to email on any evening especially at weekends.
  • We are doing our best to get your order out as quickly as possible
  • The mail service is absolutely overwhelmed while running on between 50-80% of their usual resources
  • Airmail is taking much longer due to air traffic, customs, your native postal service restrictions due to CV19.
  • We can't always supply eveyrthing in your order due to stock shortages and supply chain slowness - if it's on the way we'll let you know, if it's not, we'll send.
  • We are really happy that you're all sewing so many corsets and costumes!
  • That's 'the Royal We' - because it really is only me.
  • If I don't answer emails right away, it's because I'm either packing, or i'm 'officially' off duty (bank holidays/weekends)
  • You can get the most up to the minute updates and info by following me on Instagram @sewcurvysupplies  See below for my Sunday/Monday stories:
6A063797-DA39-4D32-814C-979269B50827 66569100-F3C4-4B8A-AF76-60396D414AFB 4F39188F-D0CF-417F-8D7C-53BC5EA768E3 2DC48791-3D82-44D3-99EB-426ED2670427 ABB9CCEC-01E3-410E-A2C5-8A297D431876 5C5B4AF6-292D-4CFB-B223-4992FBCD89EA

Screen Shot 2020-05-11 at 17.15.32

 

 

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