Frequently asked questions from customers about products and services.

COVID-19 Update 2 April

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Post and Communications

Well the postal service is really slowing down now.  Special Delivery can no longer be next day guarnateed and the rest of the mail is now down to 2-4 days + instead of 1-2 days.

The Royal Mail have made an update announcment about their postal services HERE.

Instead of my postal deadline being 4pm at the post office, it's now 1pm, so orders may be delayed leaving the post office as it can sometimes take a whole day to do the packing!

Our own supply chain has slowed down too.  Wheras my UK suppliers were always next day delivery, now it's 'delivery within the week if we can' ... frustrating for everyone involved but not much we can do at this stage.  I'm sure things will improve soon.

However, my suppliers are still operational so things are getting through, very slowly.  If your order is delayed, it's because we're waiting for stock.  Obviously for the last three weeks orders at Sew Curvy have been through the roof as people prepare their lock-down projects! (I've never sent out so many kits!).

With that in mind, please understand that as a one woman operation I can only be in one place at one time - either in the stock room packing orders, or in front of the computer doing admin.  Obviously the order packing is my top priority so if you have a question, then please either look on the website because the answer WILL be there somewhere, or please be patient.  Stock enquiries i'm afraid will be ignored - the stock on the website is up to date and I simply do not have time to answer those type of questions routinely on top of other types of question.  If by any chance you order something which is out of stock, I will let you know.

Similarly, if you've received a despatch note, please could you wait a week before asking for the tracking number if you have paid for tracking.  This is because literally everyone is requesting tracked parcels right now and everyone wants their number as soon as i've posted!  I therefore have to prioritise that sort of communication to people who's orders may genuinely have been delayed or gone astray.  Again if you don't receive a reply, please be patient.

Anyway everyone, I'm going to try and update Instagram a bit more now that things have calmed down here a bit.  Follow us at @sewcurvysupplies and tag your posts #lockdownlaceup so we can see what you've been up to in your confinement!

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